420,000+

individual records processed

4 countries

used thus far in Ukraine, Armenia, Georgia and Syria, but deployable anywhere

Multiple modalities

cash, in-kind, livelihoods, shelter, winterisation and protection

Field-tested

used in large-scale emergency responses

Humanitarian assistance should not depend on fragmented tools

Humanitarian organisations often manage assistance through a patchwork of spreadsheets, disconnected registration tools, payment trackers, monitoring forms, parallel databases and proprietary platforms. This increases administrative burden, creates duplication, slows down decisions and makes it harder to maintain accountability to affected communities.

Dignital brings the core assistance lifecycle into one integrated environment, reducing manual handling while strengthening traceability, oversight and responsible data management.

One platform for the full assistance lifecycle

Dignital supports humanitarian teams from programme setup and application intake through eligibility assessment, verification, referrals, disbursement reconciliation, monitoring, communication and live reporting. It is modality-agnostic, country-agnostic and organisation-aware, meaning it can be configured for different types of assistance, contexts and access models without rebuilding the system from scratch.

What Dignital helps organisations do

Manage programmes and projects

Set up programmes, donor projects, application workflows, statuses and indicators. Track progress automatically across assistance pipelines.

Collect data through powerful forms

Design application, monitoring, survey, verification and referral forms with complex logic, household and individual-level data, upload fields and online/offline use.

Assess, verify and prioritise fairly

Create configurable assessment matrices, vulnerability scoring models and verification workflows with auditable decisions and traceable review steps.

Automate workflows and communication

Use an event-condition-action automation engine to send notifications, trigger PDM surveys, create follow-up actions and move cases through workflows.

Coordinate referrals and interoperability

Support incoming and outgoing referrals and build custom API linkages to connect Dignital with other humanitarian systems where needed.

Prepare and reconcile assistance delivery

Create lists and batches for applications, disbursements or assessments. Reconcile disbursement records against bank or other payment/distribution lists.

Work offline in low-connectivity areas

Use PWA-based offline functionality across all forms, including upload fields. Field teams can collect data without internet and synchronise when connectivity returns.

Analyse live data and report faster

Build live dashboards, tables, charts and maps from operational data. Track indicators and programme performance without manual consolidation.

Strengthen accountability to communities

Allow beneficiaries to check application status, receive automatic notifications, respond to requests for additional information and connect to CFM channels.

Control access and protect data

Apply role-based and organisation-based access controls, multi-factor authentication, secure hosting and data protection safeguards across deployments.

Designed for diverse humanitarian programmes

Dignital has been used across multi-purpose cash assistance, livelihoods and agricultural programmes, shelter assistance, winterisation assistance and protection programming. It supports both cash-based and in-kind assistance, as well as sequenced assistance models where eligibility for one programme depends on previous participation, status or follow-up needs.

  • Cash and voucher assistance: registration, eligibility review, payment batch preparation, reconciliation and automatised PDM.
  • In-kind and seasonal assistance: targeting, distribution lists, household-level verification and follow-up monitoring.
  • Livelihoods and agriculture: contract templating, conditional programming, staged assistance and outcome monitoring.
  • Protection and referrals: safe intake, status tracking, internal/external referrals and controlled access to sensitive information.

Why organisations choose Dignital

  • Built for humanitarian reality: Works in low-bandwidth, fast-changing and high-volume response environments.
  • Configurable, not hard-coded: Programmes can define their own forms, workflows, statuses, scoring models and dashboards.
  • Automation-first: Reduces repetitive manual work and improves consistency, timeliness and accountability.
  • Interoperable where needed: Supports customised API linkages and both incoming and outgoing referrals.
  • Hosted and maintained by ERC: Organisations do not need to manage infrastructure, backups, security updates or core maintenance.
  • Data ownership stays with the organisation: Each organisation owns and handles its own data while ERC provides the hosted technical environment.

An ERC-hosted platform with support included

Dignital is offered as an ERC-hosted software-as-a-service (SaaS) platform. This means ERC provides hosting, infrastructure management, system monitoring, backups, security updates, application maintenance and standard helpdesk support. Partner organisations can focus on programme delivery instead of operating and maintaining their own technical infrastructure. Deployment includes configuration, onboarding and training.

Secure, controlled and accountable by design

Dignital is designed around role-based access, organisation-based permissions, multi-factor authentication, secure file storage, encryption in transit and at rest, vulnerability management, patching and incident response procedures. Access can be tailored so that users see only what they need for their role and organisation. The platform supports traceable workflows, data integrity controls, duplicate detection and validation rules, helping organisations strengthen accountability while managing sensitive humanitarian data responsibly.

Keeping affected people informed

Dignital helps organisations communicate with applicants and beneficiaries throughout the assistance process. Beneficiaries can check their application status, receive automatic notifications when their status changes or additional information is needed, and modify their applications when prompted by the organisation. The platform can also connect status updates and feedback channels with CFM processes.