Website under construction. Thank you for your patience! Information from the old page can be found here. 

Counselling Programme

Counselling Programme

The programme supports the self-sufficiency of refugees in Estonia. As part of the counselling programme, we offer refugees high-quality, relevant and up-to-date information based on their personal needs to help them make informed decisions about rebuilding their lives in a new country.

Meeskond suvepäevadel 2023
Support self-management of communities

Subprogrammes

Adaptation trainings
Counselling

We advise people in Tallinn (Vambola 6, Eesti Pagulasab office) from Tuesday to Thursday (Tuesday-Thursday 10am-5pm). The helpline +372 5881 1311 (open Mon-Fri from 10 am to 5 pm), e-mail dopomoha@pagulasabi.ee is open to Ukrainian refugees and people helping them. Viber, Whatsapp, Telegram channels are also open for advice at +372 5464 0007.

Support Person Service

Our main service is support person service, which we offer through a network of support persons and adaptation mentors covering Estonia. The main methods of the support person service are advice, explanation and information. The support person can also accompany people who have received protection to meetings with various authorities, help them find work and opportunities for self-expression, and support reunification with families. 

Countries where this programme currently take place:
521

NB! Due to the construction of the web page, the counselling events for Ukrainian refugees can be found here!

Estonian Refugee Council has been offering counselling and support services to recipients of international protection since 2012.

The programme’s purpose is to support the self-sufficiency of refugees in Estonia. As part of the counselling programme, we offer refugees high-quality, relevant and up-to-date information based on their personal needs to help them make informed decisions about rebuilding their lives in a new country.

Due to the increased number of refugees in 2022 in Estonia, we opened a call centre and counselling centre in Tallinn. We regularly held workshops and training all over Estonia, e.g. digital skills and labour market related counselling sessions, adaptation training and need- based individual support person service.

Estonian Refugee Council’s counselling programme:

  • Offers high-quality and verified information about rights, obligations and opportunities in Estonia.
  • Offers comprehensive counselling and, if necessary, refers people to other services. 
  • Supports independence and adaptation to the new society.
  • Helps make the entire Estonian society more cohesive through various services.

Counselling services are provided based on people's needs and respecting them as experts in their own lives.

Group Counselling for Ukrainian War Refugees

 
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