Estonian Refugee Council has been offering counselling and support services to recipients of international protection since 2012.

The programme’s purpose is to support the self-sufficiency of refugees in Estonia. As part of the counselling programme, we offer refugees high-quality, relevant and up-to-date information based on their personal needs to help them make informed decisions about rebuilding their lives in a new country.

Due to the increased number of refugees in 2022 in Estonia, we opened a call centre and counselling centre in Tallinn. We regularly held workshops and training all over Estonia, e.g. digital skills and labour market related counselling sessions, adaptation training and need- based individual support person service.

Estonian Refugee Council’s counselling programme:

• Offers high-quality and verified information about rights, obligations and opportunities in Estonia.
• Offers comprehensive counselling and, if necessary, refers people to other services. 
• Supports independence and adaptation to the new society.
• Helps make the entire Estonian society more cohesive through various services.

Counselling services are provided based on people's needs and respecting them as experts in their own lives.